What is Lindorff?

Making difficult matters easy

Lindorff provides customer and credit focused services to businesses and institutions. We take care of the credit related functions of our customers from credit evaluation to invoicing and debt collection. Our services reduce the costs of issuing credit, and therefore, enable functions of a credit-based society.

Our information services help the seller and buyer in finding each other and assess the reliability of the counterparts.

Our invoicing services keep a record on the seller’s behalf of recipients of products and services. Using an invoice, we communicate to the buyer how they should pay for the received product or service.

Our collection services remind the buyer, on behalf of the seller, of his obligations and advise him of the consequences of neglecting the obligations in a clear manner.

We specialize in resolving all types of payment situations. Our goal is to help correct the payment issues prior to legal action and potential enforcement. We support restoring an individual with payment problems as a member of the credit society through payment plans and, in extreme cases, composition of debts.

We are aided by our friendly customer service and several contact channels. We can always be contacted – a solution can usually be found for the problems. We respect our customers and stakeholders, and operate in accordance with both the law and good collection practices.

What are collection activities?

Debt collection include all actions that are intended to get the debtor to pay the outstanding debt – creditor’s receivable. Companies and institutions have commissioned a reliable company that offers collection services, such as Lindorff, to handle the collection of their invoices.

The purpose of Lindorff and other companies providing collection services is to help people fulfill their needs on a credit-based market. Buying with credit brings flexibility to purchases and gives the opportunity to realize small or larger dreams. This requires the creditor to trust the customer’s ability and willingness to pay for the delivered product or service as agreed.

Collection services ensure that companies and institutions have methods to receive their receivables in problem situations, also without court proceedings.

The existence of collection activities also ensures that mutual rules are adhered to and everyone is responsible for their obligations. Consider the TV fee, for example: if one does not pay, others will have to pay more. In the same manner, defaults on payments affect the price of the products or services and the costs are incurred by those that handle their debts as agreed.

Therefore, collection activities are much more than just collecting payments and they have an important role and function in society.

Contact us

E-mail

Enter the customer number included in the letter into the subject field and send the e-mail to: palvelu(at)lindorff.fi

Telephone

Call the customer service number stated in the letter you received or our customer service line at 02 2700 300.

Our customer service department is available between 8 AM and 8 PM on weekdays and 10 AM to 3 PM on Saturdays. (In July between 8 AM and 8 PM from Mondays to Thursday’s and 8 AM and 6 PM on Fridays.) The price of the call is the normal local or long-distance charge.

Chat

Using our Chat service, you can be in real-time contact with our customer service professionals with issues pertaining to collections, payments, and payment plans. Initiate connection here.

My Lindorff Internet service

Using My Lindorff service, you can review your debt situation, make a payment, postpone a due date or create a payment plan using your banking services access codes. Service is available only in Finnish. Go to My Lindorff service.

The Internet service does not show matters in enforcement or older cases that have once already been collected via mail. When you need the information of all debts being handled by Lindorff, we will send you a written summary.

Are you interested in purchasing our services?

Call our switchboard at 010 2700 00 and ask for a sales contact person. You can also send us e-mail at myynti(at)lindorff.fi

Read more about Lindorff at www.lindorff.fi

Charges fixed line phone 8,28 snt/puh + 5,95 snt/min and mobile phone 8,28 snt/call + 17,04 snt/min